Husband, intently concentrating at work, answers cell phone.
LOUD VOICE: (very annoyed) "WHY HAVEN'T YOU COME BACK HERE TO PICK UP YOUR SUITCASE??!"
Husband: (startled and indignant) "WHAT bag? My bag was found? It's in Moscow?"
Helpful Delta Worker, a.k.a. "LOUD VOICE": "IT'S BEEN SITTING HERE SINCE TUESDAY! WHEN ARE YOU GOING TO GET HERE TO PICK IT UP?!"
Ahhhh, customer service in Russia's capital... Yes, not only did Chris inconvenience them by not having telepathically known his bag was found, but he also had the nerve to be busy working full-time, unable to waste half a day to head back out to the airport to fetch his bag.
You got that last part right: if your luggage is now lost flying into Russia, YOU have to go pick it up. The day after our suitcase was lost, this article about the new policy was a featured story in The Moscow Times (thanks for the head's up, Expatresse!).
Chris got up early on Saturday morning and headed all the way back to the airport and fetched the bag. There are so many other ways he could have spent half of a weekend day!
I sure am glad to have all my books, though...