Who can't take a payment over the phone.
He has to send me a form that I have to print out and fax back. We don't have a fax. And I'm not about to waste more time today going to Staples...
He conceded that I could get it in tomorrow. Then I have to call back and finalize the whole procedure.
What a bureaucratic mess to simply change a travel date.
I find it very hard to believe that these are the procedures for having to alter your ticket... Who would put up with this??! I really can't understand why Westerners would EVER use this airline with it's arcane practices!